Standard Operating Processes

Below are the standard processes that Palliser's Technology Department operates under. This is in addition to The Palliser School Division's Policies and Procedures and Alberta Education's governance. 



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Asset Planner, acts as a central point of contact for all technical support. Faculty and staff should submit requests via Asset Planner. If the issue is critical, please call the Palliser Education Center.

Before submitting a Service Request, users should attempt basic troubleshooting.  This includes turning the device off and on again (reboot), ensure all cable connections are secure, and ensuring that there is power to the device.