Standard Operating Processes
Below are the standard processes that Palliser's Technology Department operates under. This is in addition to The Palliser School Division's Policies and Procedures and Alberta Education's governance.
Asset Planner, acts as a central point of contact for all technical support. Faculty and staff should submit requests via Asset Planner. If the issue is critical, please call the Palliser Education Center.
Before submitting a Service Request, users should attempt basic troubleshooting. This includes turning the device off and on again (reboot), ensure all cable connections are secure, and ensuring that there is power to the device.
Service Request Process - outlines how technology service requests are submitted.
Service Level Agreement - outlines how requests are prioritized and details response time targets.
Repair and Replacement Cost Process - outlines who is responsible for costs incurred with the service, repair, and/or replacement of hardware, software, and network resources used within Palliser Schools.
Classroom & Meeting Room A/V Upgrade Procedure - outlines the process to upgrade audio and visual equipment in classrooms and meeting rooms.
iPad App Process - define the process that all employees and departments in Palliser Regional School Division must follow to purchase and install all iPad/Apple applications.
Requesting Chromebooks For Online Learning - outlines pathway to request and track Chromebooks provided to Palliser students for online learning outside Palliser facilities.