Standard Operating Processes

Below are the standard processes that Palliser's Technology Department operates under. This is in addition to The Palliser School Division's Policies and Procedures and Alberta Education's governance.


  1. Application Install Request Process - define the process that all employees and departments in Palliser Regional School Division must follow to purchase and install new applications for any device.

  2. Requesting Chromebooks For Online Learning - outlines pathway to request and track Chromebooks provided to Palliser students for online learning outside Palliser facilities.


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Asset Planner, acts as a central point of contact for all technical support. Faculty and staff should submit requests via Asset Planner. If the issue is critical, please call the Palliser Education Center.

Before submitting a Service Request, users should attempt basic troubleshooting. This includes turning the device off and on again (reboot), ensure all cable connections are secure, and ensuring that there is power to the device.

  1. Service Request Process - outlines how technology service requests are submitted.

  2. Service Level Agreement - outlines how requests are prioritised and details response time targets.

  3. Repair and Replacement Cost Process - outlines who is responsible for costs incurred with the service, repair, and/or replacement of hardware, software, and network resources used within Palliser Schools.

  4. Managing School Purchased Devices - outlines how and when IT Services supports school purchased devices.

  5. Classroom & Meeting Room A/V Upgrade Process - outlines the process to upgrade audio and visual equipment in classrooms and meeting rooms.

  6. Using Technology For Secured Exams - outlines how Divison Technology can be used to write PATs and Diploma Exams


  1. Palliser Instructional Technology Standard - defines the standard tech setup to be used in instructional areas.

  2. Palliser Administrator Station Standard - defines the standard tech setup to be used for administrator offices (e.g. principal, vice principal, etc).

  3. Palliser Learning Commons Technology Standard - defines the standard tech setup to be used in a learning commons environment.