Standard Operating Processes

Below are the standard processes that Palliser's Technology Department operates under. This is in addition to The Palliser School Division's Policies and Procedures and Alberta Education's governance.

Processes

Managing School Purchased Devices - Details on how and when Palliser I.T. Services manages and services school purchased devices.
Application Install Request Process - define the process that all employees and departments in Palliser Regional School Division must follow to purchase and install new applications for any device.
Requesting Chromebooks For Online Learning - outlines pathway to request and track Chromebooks provided to Palliser students for online learning outside Palliser facilities.
Staff Device Process - defines the processes for distributing and managing technology provided by Palliser to Palliser Staff.
Classroom & Meeting Room A/V Upgrade Process - outlines the process to upgrade audio and visual equipment in classrooms and meeting rooms.
Using Technology For Secured Exams - outlines how Division Technology can be used to write PATs and Diploma Exams
Tech Loaner Program Requests - Outlines the process for requesting items for loan in the Tech Loaner Program

Service Requests

Asset Planner, acts as a central point of contact for all technical support. Faculty and staff should submit requests via Asset Planner. If the issue is critical, please call the Palliser Education Center. Before submitting a Service Request, users should attempt basic troubleshooting. This includes turning the device off and on again (reboot), ensure all cable connections are secure, and ensuring that there is power to the device.

- Service Request Process - outlines how technology service requests are submitted.
- Service Level Agreement - outlines how requests are prioritised and details response time targets.
- Repair and Replacement Cost Process - outlines who is responsible for costs incurred with the service, repair, and/or replacement of hardware, software, and network resources used within Palliser Schools.

Standards

Tech Standards
- Palliser Instructional Technology Standard - defines the standard tech setup to be used in instructional areas.
- Palliser Administrator Station Standard - defines the standard tech setup to be used for administrator offices (e.g. principal, vice principal, etc).
- Palliser Learning Commons Technology Standard - defines the standard tech setup to be used in a learning commons environment.
- Palliser Administrative Assistants Standard - defines the standard tech setup to be used for Administrative Assistant spaces

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